Student Neighborhood Assistance Program (SNAP)

Georgetown University 24/7 Community helpline banner - (202)-687-8413 for all student and neighbor off-campus concerns

What is SNAP?

The Student Neighborhood Assistance Program (SNAP) is a service coordinated by the Office of Neighborhood Life (ONL) to enhance safety, assist & educate students, and respond to concerns from student and non-student community members about the quality of life in the community. This means any student or non-student in West Georgetown, Burleith, Foxhall, the Cloisters, and adjacent neighborhoods can contact SNAP for assistance. SNAP operates from 10pm to 3am on Thursday, Friday, and Saturday nights during the academic year. SNAP also runs shifts from 5pm to 10pm on Friday and Saturday nights in early fall and late spring. During the summer months, SNAP operates from 10pm to 3am on Friday and Saturday nights. Depending on the occasion, holiday, or need, SNAP may operate at additional times. Georgetown University staff members compose the SNAP team that patrols the West Georgetown, Burleith, Foxhall, and Cloisters neighborhoods in SNAP cars (each with SNAP decal and a solid amber light).

A vehicle used by SNAP to improve the safety and enjoyment of our off-campus community.

What does SNAP do?

The SNAP team proactively identifies student houses that may raise concerns, and responds to calls to the Georgetown University 24/7 Helpline. The SNAP team will address the issue and provide a report to the University the following Monday morning for follow-up.

Who may contact SNAP?

SNAP is a service for students and neighbors.

How can someone contact SNAP?

By calling the 24/7 Helpline: (202) 687.8413

On nights when SNAP operates, the SNAP team will answer your call. At other times, when SNAP is not out, the Helpline is answered by a Communications Officer in the Georgetown University Police Department. Calling the Helpline allows the University to respond in real time to the concern, document the incident and our resolution, and follow up with the caller (if requested) with details related to the call and our resolution. If the call is placed and our students are not involved, the University will contact the Metropolitan Police Department (MPD) and/or other relevant government agencies for assistance in resolving the issue. 

What happens when SNAP stops at a student’s residence?

Whether SNAP stops at a student residence on active patrol or in response to a Helpline call, SNAP will address the issue or concern identified or reported. The SNAP representative will address the issue identified or reported at your house and provide a report to the Office of Student Conduct. Based on the reports received from the SNAP team, the Office of Student Conduct staff will follow up with the students involved. Whether students will be found responsible for any violations of the Code of Student Conduct is determined on a case-by-case basis, depending on the circumstances of the incident. If students are found responsible for a violation of the Code, sanctions will be issued.