What is the University Helpline?
The University operates a 24/7 Helpline to assist with quality of life concerns in the Georgetown, Burleith, and Foxhall communities including noise and trash issues. Any community member, student or non-student, may call the Helpline. If you are being disturbed or have a quality of life concern in the community, please call the Helpline at (202) 687.8413. Calling the Helpline allows the University to respond in real time to the concern, document the incident and our resolution, and follow up with the caller (if requested) with details related to the call and our resolution.
If you are experiencing an emergency, please call 911.
Who will answer my call?
The Student Neighborhood Assistance Program (SNAP) is a service coordinated by the Office of Neighborhood Life (ONL) to enhance safety, assist & educate students, and respond to concerns from student and non-student community members about the quality of life in the community. On nights when SNAP operates, the SNAP team will answer your call. At other times, when SNAP is not out, the Helpline is answered by a Communications Officer in the Georgetown University Police Department.
What happens when SNAP stops at a residence?
Whether SNAP stops at a student residence on active patrol or in response to a Helpline call, SNAP will address the issue or concern identified or reported. The SNAP representative will address the issue identified or reported at the house and provide a report to the Office of Student Conduct. Based on the reports received from the SNAP team, the Office of Student Conduct staff will follow up with the students involved. Whether students will be found responsible for any violations of the Code of Student Conduct is determined on a case-by-case basis, depending on the circumstances of the incident. If students are found responsible for a violation of the Code, sanctions will be issued. If the call is placed and our students are not involved, the University will contact the Metropolitan Police Department (MPD) and/or other relevant government agencies for assistance in resolving the issue.